STUFF WE GET ASKED A LOT
Help Center
WHICH PAYMENT METHODS DO YOU ACCEPT?
Payment will be made at checkout and we accept
Master Card and Visa Card
Paypal
We DO NOT accept cash and NO COD
WHERE IS THE ADDRESS & CAN I PICKUP MY ORDER?
We only have one pickup location - this is in ARUNDEL on the Gold Coast. The address will come through on your email. We do not advertise the address because you are collecting from the warehouse and your order will need to be picked from the warehouse prior to your arrival. Pickup at least 1 hour after ordering to prevent waiting onsite.
If you are not able to collect from there we deliver to the suburbs listed on our Delivery suburbs list.
DOES THE WEBSITE OFFER SECURE PAYMENT METHODS?
Yes our website has a secure payment gateway.
WHAT IF THERE IS A PROBLEM WITH MY ORDER?
We ask that when you receive your order that you check it thoroughly and notify us within 24 hours if there is any damage or missing items. This way we can rectify the problem immediately.
CAN I PHONE TO PLACE AN ORDER?
Yes!
We are always happy to help, offer solutions to your packing requirements or guide you if you want to place the order yourself and just need assistance.
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If you need assistance we will put the order through the system for you.
Our office is open 8am to 6pm Monday to Thursday close 3.30pm on Friday. (Closed Weekends & Public Holidays)
PICK UP is in Arundel, 8.30am to 3.30pm & the address will appear on your invoice
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If you call when we are on another call we will phone you back if you leave your name and number.
We will return your call within 2 hours.
CAN I PICKUP MY ORDER?
Yes you can, on the Gold Coast. Your order will be available for collection after 2 hours. You will receive emails from us showing your order has been received. You may proceed to Arundel on the Gold Coast to Collect your order 1 hour after placing order online or after 8.30 am the following morning and prior to 3.30pm Monday to Friday. This is the only collection point, there are no collection points in Brisbane.
DELIVERY - WHEN WILL IT ARRIVE?
Your delivery should arrive next business day if you missed out on ordering before the cut off the same day delivery times.
No time can be given or specified as to when your delivery will arrive. Most deliveries will be made between 8am and 6pm. Monday to Friday only.
We delivery to Gold Coast and some Brisbane suburbs. Please check that you are in a suburb covered by our courier. Delivery is flat rate of $27.00 Gold Coast & $42 Brisbane. Click below to check your suburb is listed.
HOW DO I KNOW IF YOU RECEIVED MY ORDER?
You will receive 2 emails
1. The first email will confirm your order
2. The second email will confirm your order has been scheduled for next business day delivery.